Governance

Standards, accountability, and oversight.

Documentation of the principles SFMG operates under, and the systems that hold the work to them.

I · Operating Standard

One standard. Every location.

SFMG maintains a documented service standard across all client locations. Each visit is conducted by a trained technician assigned to that boutique's specific material and environmental profile. The standard is applied consistently regardless of location or market.

II · Accountability

Every visit, a record.

Every service visit generates a timestamped record that includes the scope of work, inspection score, photographic documentation, and GPS verification of on-site attendance. Records are created at the time of service and are not retroactively editable.

III · Vault

The operational record system.

Vault is SFMG's operational record system. It provides operators with read-only access to their service history, scores, and provenance data. Records are available to authorized clients through a direct access link. Anonymized examples are available publicly at sfmg.group/records.

IV · Documentation

Provided on request.

Governance and compliance documentation is available for client review upon request.